Privacy Policy

1. Introduction

Ordenado Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name: Your full name for account identification and communication
• Email Address: For account creation, service notifications, and communications
• Phone Number: For account verification and SMS communications (with your consent)
• Business Information: For restaurant owners, this includes restaurant name, address, cuisine type, manager contact information, and business details
• Financial Information: For restaurant owners using payment services, banking details for transaction processing
• Account credentials and authentication information

Usage Information

• IP address and device information
• Browser type and version
• Pages viewed and time spent on our website
• Referring website and search terms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Create and maintain your account, process transactions, and deliver our core services
• Email Communications: Send account confirmations, service updates, and marketing communications (with your explicit consent)
• SMS Communications: Send account verification, service notifications, and important updates via text message (with your consent)
• Business Management: For restaurant owners, manage your restaurant profile, analyze performance, and improve B2B services
• Improve and personalize your experience
• Analyze usage patterns and trends to enhance our platform
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations and regulations

Important: Marketing communications are always optional. You can opt-out at any time by clicking unsubscribe in emails or replying STOP to SMS messages.

4. SMS Communications and Consent

SMS Consent

By providing your mobile phone number, you consent to receive SMS text messages from Ordenado. These messages may include:

• Account verification codes
• Service notifications and updates
• Important account-related information
• Transactional confirmations (for restaurant partners)

Message frequency varies but typically does not exceed 4 messages per month. Message and data rates may apply from your mobile carrier. Carriers are not liable for delayed or undelivered messages.

Privacy of SMS Consent

How to Opt-Out of SMS

You can stop receiving SMS messages at any time:

• Reply STOP: Text STOP to any SMS message from Ordenado. You will receive a confirmation that you have been unsubscribed.
• Reply HELP: Text HELP for assistance and customer support information.
• Account Settings: Update your SMS preferences in your account settings at any time.

Opting out of SMS messages will not affect other aspects of your Ordenado account or services. The opt-out process is immediate and free of charge.

5. How We Share Your Information

We may share your information with:

• SMS Service Provider: We use authorized SMS service providers to deliver text messages. They process your phone number solely to deliver messages on our behalf and are contractually obligated not to use your information for any other purpose. Your SMS consent is never sold or shared with third parties for marketing.
• Third-Party Service Providers: We work with third-party services like DoorDash, Uber Eats, and Grubhub. When you click links to these platforms, you are subject to their privacy policies.
• Business Partners: For restaurant owners, we may share information with payment processors, analytics providers, and other business partners necessary to provide our services.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of SMS messages: Reply STOP to any SMS message at any time. This is immediate and free.
• Opt-out of marketing communications via email
• Object to processing of your information

To exercise these rights, please contact us at team@ordenado.ai

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Ordenado Inc.
Email: team@ordenado.ai